Business Operations Manager
Job Description
Toast is recruiting on behalf of this financial technology company for a strategic and hands-on Business Operations Manager. This role is essential to the success of a growing platform serving the family office community with high-quality technology and operations guidance. As the CEO’s operational partner, you will play a key role in keeping the organization running efficiently, bridging communication between internal teams, and supporting both strategic initiatives and day-to-day operations.
This company is building a culture of thoughtful execution and collaboration, and is looking for someone who thrives in dynamic environments, has a systems-thinking mindset, and is eager to improve how things work across the board.
Responsibilities
Executive & Operational Support
- Provide high-level administrative and operational assistance to the CEO and COO
- Prepare for and follow up on key meetings, ensuring actions are tracked and completed
- Support the Strategy & Operations Lead in driving initiatives forward
- Develop frameworks for decision-making and approvals across leadership
HR Administration
- Assist in contract management, onboarding and offboarding processes
- Track key employee milestones, reviews, and renewal dates
Work with External Teams
- Act as a point of contact for outsourced finance, revenue operations, and external partners
- Monitor timelines and deliverables to ensure accountability
Process Ownership & Improvement
- Build and maintain internal checklists, documentation, and templates
- Identify areas for improvement and implement practical solutions
Execution Support
- Step in to move projects, events, or administrative tasks forward when needed
- Ensure nothing slips through the cracks in a fast-moving environment
Requirements
- 3–5 years of experience in business operations, project coordination, or executive support
- Strong organizational and multitasking skills
- Experience working with cross-functional and external teams
- Comfortable using Google Workspace or Office 365; experience with CRMs, project management, or HR tools is a plus
- Proactive and resourceful, with a bias toward action and follow-through
Benefits
- Competitive salary aligned with Canadian business operations roles
- Flexible remote work options based in Vancouver
- Opportunity to work closely with executive leadership and influence business operations
- Supportive, inclusive environment where diverse voices and ideas are valued
- A chance to grow with a mission-driven platform shaping the future of family office technology
Toast's Process
1. Application Review
Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!
2. Vetting Call
If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.
3. Profile Creation
Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.
4. Client Submission
After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.