Customer Success and Operations Manager
Job Description
This company is redefining how engineers design and innovate in the electronics space. With a platform already trusted by over 2 million engineers globally, they are on a mission to make the development of electronics—from drones to electric vehicles—faster and more efficient. As they continue to scale their AI-powered design assistant, they are looking for a Customer Success and Operations Manager to help global component manufacturers succeed on their digital transformation journey.
This is a high-impact role that will sit at the intersection of relationship management, technical enablement, and strategic growth. The ideal candidate will be passionate about helping customers realize long-term value and be excited to contribute to a product that supports engineers building the future.
Responsibilities
- Customer Onboarding & Enablement: Lead new customers through the onboarding process, ensuring a seamless experience and a strong foundation for long-term success.
- Relationship Management: Build and maintain trusted, long-term partnerships with key stakeholders at global component manufacturers. Understand their goals and help them achieve measurable outcomes using the company’s platform.
- Customer Advocacy: Serve as a strong advocate for customers internally by collecting and sharing feedback, feature requests, and technical needs with product and engineering teams.
- Growth & Retention: Partner with sales and account management to identify expansion opportunities and ensure high renewal rates by demonstrating ongoing value.
- Technical Support & Guidance: Act as a technical resource for customers, helping troubleshoot issues and coordinating with engineering teams to provide timely solutions.
Requirements
- 4+ years in a customer-facing role such as customer success, account management, or technical support within a SaaS environment
- Ability to communicate complex technical information to both technical and non-technical stakeholders
- A strong customer-centric mindset with a proactive and empathetic approach to relationship management
- Demonstrated ability to manage multiple priorities and customers in a fast-paced environment
- Familiarity with or interest in electrical engineering or electronics is a plus
- Comfortable analyzing data to inform decisions and monitor customer health metrics
- Strong collaboration skills with the ability to work cross-functionally with product, engineering, and sales teams
Benefits
- Meaningful equity and competitive salary
- Comprehensive medical, dental, and vision insurance for employees and their dependents
- 401(k) plan
- Hybrid work environment with in-office days on Monday, Wednesday, and Friday (includes catered lunch)
- Career acceleration through mentorship and direct access to company leadership
- A mission-driven, low-ego culture that prioritizes collaboration, inclusion, and real impact
- Opportunities for long-term professional growth, including paths toward operational leadership or startup founding
Toast's Process
1. Application Review
Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!
2. Vetting Call
If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.
3. Profile Creation
Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.
4. Client Submission
After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.