Senior Product Designer

Job Description

Toast is recruiting on behalf of this company, a rapidly growing healthcare technology organization dedicated to improving access to complex care for underserved communities. This company is at the forefront of delivering compassionate, affirming care across multiple specialties, serving thousands of patients each month throughout North America. With a strong commitment to inclusivity, the company partners with organizations that provide affirming care to the LGBTQ2S+, trans, non-binary, and gender-diverse communities, as well as individuals seeking accessible mental health and specialized pharmacy services.

They are seeking a Senior Product Designer to elevate their product development practice through empathy-driven design and insight-led decision making. The Senior Product Designer will collaborate closely with product management, UX research, engineering, data, and other business stakeholders to create impactful solutions that are grounded in user needs and support the company’s mission of accessible healthcare for all.
 

Responsibilities

 

• Collaborate with cross-functional teams—including product managers, engineers, clinical, support, pharmacy, and operations—to align business objectives with exceptional user experiences.
• Lead discovery initiatives by designing and conducting usability tests, experiments, and patient interviews, ensuring design solutions are informed by real user insights.
• Apply design theory and systems thinking to develop thoughtful, evidence-based solutions that address both user and business challenges.
• Serve as a design lead within the product triad, working alongside product managers and engineers to deliver user-centered, feasible solutions aligned with organizational goals.
• Foster a culture of design excellence by championing design thinking, validating assumptions, and iterating on solutions to deliver high-quality results.
• Advocate for inclusivity and accessibility, ensuring all product solutions serve diverse populations and underserved communities.
• Drive projects independently or as the sole designer, collaborating effectively with partners across the organization.

 

Requirements

 

• Minimum of 5 years of end-to-end professional product design experience, ideally in a fast-paced, growth-oriented environment.
• Strong foundation in user-centric product design, information architecture, usability, interface design, design systems, heuristics, usability testing, and user research.
• Proven experience leading design projects in collaboration with product management, UX research, engineering, and other business teams.
• Proficiency with design and collaboration tools such as Figma, Whimsical, Maze, or similar platforms.
• Experience in organizations that are adaptable, resourceful, and focused on rapid impact.
• Commitment to advancing inclusivity and accessibility in digital product design.
• Excellent communication, collaboration, and problem-solving skills.

 

Benefits

 

• Competitive annual salary range: $100,000–$115,000 CAD, with the opportunity to earn stock options through the company’s Equity Incentive Plan.
• Flexible, remote-friendly work environment across Canada, with support for work-life balance.
• 20 vacation days per year, plus annual winter break closure.
• 8 wellness days and a $500 health and wellness spending account.
• Extended medical, dental, and vision care beginning on your first day of employment.
• $2,000 annual mental health coverage, plus access to free online counseling and mental health assessments.
• $20,000 of lifetime coverage for gender-affirming care and procedures.
• $3,400 lifetime coverage for fertility drugs, and comprehensive parental leave programs for both birthing and non-birthing parents.
• $500 learning fund for professional development and access to a unique growth partnership program with your manager.
• No-cost access to healthcare services offered by the company for eligible team members and dependents (including PrEP assessment, ADHD assessment, and gender-affirming care).
• Inclusive culture where team members are encouraged to bring their whole selves to work and grow alongside a diverse and passionate team.