Account Manager
Job Description
Toast is recruiting on behalf of a venture-backed, mission-driven company operating in the sustainable packaging technology space. The company has grown from a grassroots initiative into an enterprise-level platform now serving institutions across North America, and is made up of a lean, high-performing team laser-focused on eliminating single-use waste at scale. This is an Account Manager role where you will serve as the primary point of contact for a portfolio of clients, acting as a strategic partner to drive adoption, satisfaction, and growth across the platform.
Responsibilities
- Act as the main point of contact for assigned client accounts and build strong, long-term relationships
- Lead clients through onboarding and ensure a smooth transition onto the platform
- Educate clients on platform features and best practices, and provide ongoing training to maximize adoption
- Identify upsell and account expansion opportunities and partner with the sales team on renewals and contract extensions
- Develop and execute account growth strategies tailored to individual client needs
- Serve as the voice of the customer internally, sharing feedback with product and marketing teams to influence platform improvements
- Monitor account health metrics, identify risks early, and prepare performance reports
- Travel 3 to 5 days per month across North America to support clients on the ground
Requirements
- 3 to 5 years of experience in account management, customer success, or a related role, preferably within a SaaS or tech-enabled business
- Exceptional interpersonal and communication skills
- Strong problem-solving ability, empathy, and strategic thinking
- Highly organized and detail-oriented with the ability to manage multiple accounts simultaneously
- Familiarity with CRM tools and customer success platforms
Benefits
- Base salary of $70,000 to $90,000, plus commission and stock options with direct upside in the company's growth
- Benefits package provided by Pacific Blue Cross (dental, vision, health)
- Membership to Outdoor Prolink for discounted outdoor gear
Toast's Process
1. Application Review
Submit your application, including your resume and cover letter, through our online portal. Our team will carefully review your qualifications and experiences. We take pride in responding promptly, so if your application aligns with our current opportunities, you’ll hear back from us with next steps. Your journey with Toast begins here, and we’re excited to see what you bring to the table!
2. Vetting Call
If your application is successful, we’ll schedule a vetting call with a member of the Toast team. This 30-45 minute informal conversation is designed for us to get to know you better and assess your skills. Be prepared to discuss your past projects, the challenges you’ve tackled, and the impact you’ve made. This is your chance to shine and show us why you’re a great fit for the roles we offer.
3. Profile Creation
Once you’ve impressed us in the vetting call, we’ll create an unbiased profile that highlights your experience while minimizing common biases. Instead, we focus on your skills, industry experience, and the impact you’ve made. This way, your profile reflects your true potential and accomplishments.
4. Client Submission
After crafting your unbiased profile, we submit it to our trusted clients. We work closely with these clients to ensure they understand the value you bring. Throughout their interview process, we remain by your side, providing support and guidance. Our goal is to help you navigate the hiring process smoothly and confidently, ensuring you have the best chance to secure a role that fits your skills and aspirations.